If, for any reason, you are not completely satisfied with your purchase of
your product, you may return it within thirty (30) days to Eric Armin Inc
(EAI)/Stopwatches USA Order Department and obtain a full refund of the original
purchase price of the product, excluding shipping and handling charges. All
returns must be accompanied by a Return Merchandise Authorization (RMA). To
obtain your Return Merchandise Authorization, please contact our sales
department at 1-800-272-0272. If your original payment was made by check, EAI
will issue a check for the return; if the original payment was made by credit
card, your credit card account will be credited. Please allow one billing cycle
for credits to be issued on your credit card. If returning an order paid by
debit card, please be aware that it will still take several days for the funds
to be returned to your bank account.
You must return the product at your expense in undamaged condition in the
original packaging with the manual instructions and warrantee card. We cannot
refund your order if the product is damaged in anyway due to accidental or
abusive use or has been used, worn, sized etc. Your return authorization number
and a copy of the original packing slip must accompany the return, with an
explanation as to why the product is being returned. Upon receipt of the
returned product to Eric Armin Inc (EAI)/Stopwatches USA Order Department, a refund
will be made to you for the original purchase price, less the shipping and
handling charges.
Defective merchandise will be exchanged for the same item when the defective
merchandise is returned within the first 30 days of purchase. An explanation of
the nature of the defect must be included with the returned merchandise. A copy
of the original packing slip must accompany the returned merchandise. The
customer is responsible for the shipping expense to return the product.
No returns will be accepted after 30 days.
All watchbands sales are final.
Please request Return Merchandise Authorization (RMA) at:
1-800-771-9112
Please return the product to the following address:
Eric Armin Inc. (EAI)
Stopwatches USA Order Department
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046
Any concerns about Stopwatches USA products or services should be directed to our
Customer Service Department at
info@eaiusa.com