Shipping & Returns

Shipping

When is my order going to arrive?
Your order will generally be shipped within one to two days of receipt. We will also notify you if the product you ordered is out of stock and when we expect to ship it to you.  

Standard shipping
If the products you ordered are in stock, in most instances we will ship your order within one to two days after receiving the order. If the shipping address is in the continental United States, your order should arrive within one to two weeks via United Parcel Service (UPS) (Note: Shipping times may vary seasonally.)

Overnight and other options
UPS Next Day, Second-day, and Third-day shipping options are available for an additional charge for orders being sent to addresses within the United States. Please note that the order processing time of one to two days should be added to overnight or second-day shipping. 

All orders are processed within 48 hours. Please allow 1-2 weeks delivery.

Actual shipping time is contingent upon availability of merchandise and credit verification. We do not ship on weekends. In the event of delays, we will attempt to contact you by phone or Email.

International orders/shipping
Presently, we do not accept international orders.

If you are experiencing an extra-long waiting time for your order to arrive, please email us at info@stopwatchesusa.com, and we will be happy to assist you in any way that we can.

Returns Policy

If, for any reason, you are not completely satisfied with your purchase of your product, you may return it within thirty (30) days to Eric Armin Inc c/o Stopwatches USA Order Department and obtain a full refund of the original purchase price of the product, excluding shipping and handling charges. All returns must be accompanied by a Return Merchandise Authorization (RMA). To obtain your Return Merchandise Authorization, please contact our sales department at 1-800-771-9112. If your original payment was made by check, EAI will issue a check for the return; if the original payment was made by credit card, your credit card account will be credited. Please allow one billing cycle for credits to be issued on your credit card. If returning an order paid by debit card, please be aware that it will still take several days for the funds to be returned to your bank account.

You must return the product at your expense in undamaged condition in the original packaging with the manual instructions and warrantee card. We cannot refund your order if the product is damaged in anyway due to accidental or abusive use or has been used, worn, sized etc. Your return authorization number and a copy of the original packing slip must accompany the return, with an explanation as to why the product is being returned. Upon receipt of the returned product to Eric Armin Inc (Stopwatches USA Order Department, a refund will be made to you for the original purchase price, less the shipping and handling charges.

Defective merchandise will be exchanged for the same item when the defective merchandise is returned within the first 30 days of purchase. An explanation of the nature of the defect must be included with the returned merchandise. A copy of the original packing slip must accompany the returned merchandise. The customer is responsible for the shipping expense to return the product.

No returns will be accepted after 30 days.

Please request Return Merchandise Authorization (RMA) at:
1-800-771-9112

Please return the product to the following address: 

Stopwatches USA
A Division of Eric Armin Inc. 
118 Bauer Dr.
PO Box 7046
Oakland, NJ 07436-7046


Any concerns about Stopwatches USA products or services should be directed to our Customer Service Department at info@stopwatchesusa.com